Refund and Return Policy
Last updated: September 9, 2026
At marketq.online, customer satisfaction is important to us. We offer a 10-day return and refund period for eligible products.
1. Return Period
You may request a return within 10 days from the date your order is delivered.
After the 10-day period has expired, we may not be able to accept a return or refund request unless required by applicable law.
2. Eligibility for Returns
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging, labels, accessories, and other included items, where applicable.
- Not be damaged due to customer misuse, negligence, or improper handling.
- Be accompanied by proof of purchase or order details.
Certain products may not be eligible for return due to their nature, applicable law, hygiene requirements, or other restrictions.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs or videos showing the issue.
We will review the request and determine the appropriate resolution, which may include a replacement, return, refund, or another suitable solution, subject to applicable law and product eligibility.
4. How to Request a Return
To request a return:
- Email us at marketq@gmail.com within 10 days of delivery.
- Include your order number and reason for the return.
- Provide photographs or other information if requested.
- Wait for our return instructions before sending the product back.
- Return the product according to the instructions provided by our customer support team.
Please do not send products back without first contacting us.
5. Refunds
Once an approved return is received and inspected, we will inform you whether your refund has been approved.
If approved, the refund will generally be processed to the original payment method used for the purchase, where possible.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.
6. Return Shipping
Where the return is due to a defective, damaged, incorrect, or otherwise seller-related issue, we will determine the appropriate return-shipping arrangement.
For returns due to a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility, subject to applicable law and the specific product.
7. Non-Returnable Products
Some products may not be eligible for return because of their nature, hygiene considerations, personalized characteristics, or applicable legal restrictions.
If a product is non-returnable, this will be indicated on the relevant product page where applicable.
8. Cancellation
If you wish to cancel an order, please contact us as soon as possible at marketq@gmail.com.
Cancellation may not be possible after an order has been processed, shipped, or delivered.
9. Contact Us
For all return and refund questions, contact:
Email: marketq@gmail.com
Website: marketq.online
We reserve the right to verify return and refund requests to prevent fraudulent or abusive claims.
This policy does not limit any rights you may have under applicable consumer protection laws.